Methodology – structured approach to solving problems that uses specific tools and process mapping to achieve the metric goal.Metrics – statistical focus to make process outcomes 99.9997% defect free, otherwise expressed as 3.4 defects per million opportunities.Focus on the Customer - meet or exceed their requirements/expectations.Philosophy – the enterprise-wide embrace of defect reduction by making decisions based on hard data and customer focus.Lean Six Sigma approaches business processes from a highly analytical point of view. By implementing a systematic, rigorous routine, they were able to improve their services or products and increase customer satisfaction, thus increase profits. They have been refined to incorporate Lean principles and improved over the years by many successful companies. The basic concepts of Six Sigma were developed at Motorola in the 1980’s as they worked to improve the quality of their products and services. Business practices and operations are examined from a value chain standpoint, paying close attention to how events in any part of the system have a ripple effect across the entire organization.
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This level combines software and IT aspects with management practices to address broad structural and systemic issues within a business or organization. At its highest level, BPM expands to an enterprise-wide system. At the software level, BPM enables the links to multiple departments or groups that affect processes.
Assess the process performance and identify metrics, using findings as the basis for continuous process improvement.Document the process from start to finish, capturing each step along the way.It uses a four step method to create better processes and improve performance. The two methodologies have been considered by times to be mutually exclusive, however, some savvy companies have discovered that combining BPM and Lean Six Sigma can create dramatic results.įirst, take a look at the basics of BPM. BPM emphasizes process improvements and automation to drive performance improvement, while Lean Six Sigma uses statistical analysis to drive quality improvements. One of the most powerful ways to improve business performance is combining business process management (BPM) methods with Lean Six Sigma methods.
The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. This management philosophy is based on applying methodologies, such as BPM and Lean Six Sigma. Operational Excellence stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of performance through process improvement.
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